Contact Us

Need help with Mafia Casino? Contact our support team at support@mafia-casino.wtf. We are available to assist with general questions and account-related concerns, and we aim to respond to messages usually within 24 hours, although response times may vary depending on the nature and volume of enquiries.

Mafia Casino operates under licence ALSI-152406028-FI2 issued by the Anjouan Gaming Authority. The platform uses 256-bit SSL encryption across the entire site and independent RNG testing by iTech Labs, BMM Testlabs, eCOGRA, and GLI.

How to get in touch

For assistance, send an email to support@mafia-casino.wtf. Please use the email address linked to your account where possible, so our team can locate your details and handle your enquiry more efficiently. Do not include your password, full payment card details or other sensitive security information in your message.

To help us understand and resolve your request faster, include your account email address or username, a short description of the issue and any relevant screenshots. If your enquiry concerns a transaction, include the applicable date and amount, but do not share confidential payment information.

Common reasons to contact support

Account access, profile details and verification questions
Deposit, withdrawal and payment enquiries
Questions about applicable bonus terms and wagering requirements
Technical problems, errors or issues using the website
Requests for account restrictions, breaks or other responsible gambling support

If you are contacting us about responsible gambling, clearly explain the support or restriction you are requesting. Our team can provide information about the available account controls and next steps. Please send one message per issue where possible and keep the subject line clear, as this can help us direct your enquiry correctly. We will review your message and usually reply within 24 hours, but some matters may require additional checks before a response is provided.