Privacy Policy

This Privacy Policy explains how Mafia Casino handles personal information when you visit the website, create or use an account, contact support, or use related services. We aim to collect only information that is reasonably needed to operate the platform, protect players, meet legal and regulatory obligations, and provide reliable support. By using the website, you acknowledge that your information may be handled as described below.

Mafia Casino operates under licence ALSI-152406028-FI2 issued by the Anjouan Gaming Authority. The platform uses 256-bit SSL encryption across the entire site and independent RNG testing by iTech Labs, BMM Testlabs, eCOGRA, and GLI.

Information we may collect

When you use Mafia Casino, we may handle information that identifies you or can reasonably be associated with you. The type and amount of information collected can depend on the services you use, the information you provide, and the checks that may be required before or during your account activity. We seek to keep information relevant to the purpose for which it is collected.

Account and contact details

This may include your name, date of birth, residential or mailing details, country or state, username, login details, telephone details where provided, and email address. We may also handle preferences and information you submit when you contact customer support or take part in account-related communications.

Identity and verification information

To help confirm that an account belongs to the person using it, we may request identity or address documents and related information. This can include copies or details from identification documents, proof of address, information about age or eligibility, and records of verification checks. Verification information may also be used for anti-fraud, security and responsible gambling purposes.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances, transaction dates, payment methods, and related account activity. Payment providers may process payment details directly. We may receive information needed to confirm, reconcile, prevent misuse of, and keep records about a transaction. We do not ask players to provide payment card details through public or unsecured channels.

Technical, device and usage information

When you access the website, we may receive technical information such as your internet protocol address, browser type, device type, operating system, language settings, approximate location, access times, pages viewed, referring website, and information about how the website is used. We may also create or receive account security records, including login activity and information that helps identify unusual or unauthorised access.

Information from other sources

Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention services, technical service providers, or other parties involved in delivering the website. We may combine this information with information collected directly from you when needed for the purposes described in this policy.

How and why we use information

Mafia Casino may use personal information for the following purposes. The information used will depend on the particular activity and the service involved.

To create, maintain and administer your account.
To process account activity, deposits, withdrawals and other transactions.
To confirm your identity, age, eligibility and account details.
To carry out security, anti-fraud, anti-money laundering and other risk checks.
To protect the website, our players and our services from misuse, unauthorised access and suspicious activity.
To provide customer support, investigate questions and resolve complaints.
To communicate with you about your account, transactions, security, service updates and important notices.
To send marketing communications where permitted and where you have given any consent that may be required.
To understand website usage, maintain functionality, improve performance and develop services.
To support responsible gambling measures and help identify activity that may require review.
To comply with applicable legal, regulatory, court or official requirements.
To establish, exercise or defend legal rights, and to manage disputes or suspected breaches of the website terms.

We may rely on different lawful grounds for handling information, depending on the circumstances. These can include providing a service you request, meeting a legal obligation, protecting the security and integrity of the platform, pursuing legitimate operational interests, or relying on your consent where consent is appropriate. If you do not provide information that is necessary for an account, verification check, transaction or legal requirement, we may be unable to provide the relevant service or may need to restrict account activity.

We do not intend to use personal information for purposes that are incompatible with the reason it was collected. If a new use is materially different, we will take appropriate steps to provide information about that use where required.

Cookies, sharing and security

Cookies and similar technologies

Mafia Casino may use cookies and similar technologies to keep the website working, remember settings, support account security, measure performance and understand how visitors use the website. Some cookies may be placed by service providers that help deliver analytics, security, payments or other website functions. Cookies can remain for a session or for a longer period, depending on their purpose.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, parts of the website may not work correctly, and some preferences may not be retained. Browser controls may differ between devices, so you should check the settings and help information for the browser you use.

When information may be shared

We may share information with service providers and professional partners that help operate the website and provide services. These parties may support hosting, technology, identity checks, payment processing, fraud prevention, customer support, communications, security, analytics, accounting or legal services. They should handle information only as needed for the services they provide and in accordance with appropriate confidentiality and security requirements.

Information may also be shared where reasonably necessary to comply with legal or official requests, protect players or the public, investigate fraud or other unlawful activity, enforce applicable terms, or protect the rights, property and security of Mafia Casino and others. If the business or its assets are reorganised, transferred or combined with another operation, information may be transferred as part of that process, subject to applicable requirements.

Security and international handling

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No website, system or electronic transmission can be guaranteed to be completely secure. Players should keep passwords and account details confidential and contact support promptly if they suspect unauthorised access.

Some service providers may handle information from locations outside Australia. Where information is transferred or accessed across borders, appropriate steps are taken to support its protection and to meet applicable privacy requirements. Access to information is limited to people and providers who need it for an authorised purpose.

Your rights, retention and questions

How to exercise your data rights

You can contact support@mafia-casino.wtf to make a privacy or data request. You may ask to access the personal information we hold about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data where deletion is available, or withdraw consent to marketing communications. Your request should include enough information for us to identify your account and understand what you are asking for.

Withdrawing consent does not affect processing that was carried out before the withdrawal. It may also not stop communications that are necessary for your account, transactions, security, legal obligations or important service notices. In some circumstances, we may need to retain certain information, decline a request, or limit the way information is handled. If this happens, we will explain the reason where we are permitted to do so.

Keeping information

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute management and record keeping. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of record, the reason it was collected, and applicable obligations. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Accuracy and your responsibilities

Please provide accurate information and keep your account details up to date. If your circumstances or contact details change, update your account where the available tools allow this or contact support. We may ask for additional information to verify a request or confirm that an account is being accessed by its rightful holder.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or our information-handling practices. The updated version will be made available on the website and will apply from the date shown or from the time it is published, as appropriate. We encourage players to review this page periodically.

Privacy questions and complaints

If you have a question about this policy, believe your information has been handled incorrectly, or want to exercise a privacy right, contact support@mafia-casino.wtf. We will review the request and respond within a reasonable time, subject to identity checks, applicable requirements and the nature of the request.